Privacy Policy

1. Introduction

Welcome to Let Kerala Foods & Spices ("we", "our", or "us"). We are dedicated to providing the finest authentic Black Pepper and Green Cardamom sourced exclusively from the high-altitude plantations of Idukki, Kerala.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and safeguard your details when you visit our website, submit product or wholesale inquiries, or interact with our customer care team.

2. Information We Collect

We collect information only when it is necessary to provide you with exceptional customer service and fulfill your spice inquiries:

• Contact Information: Your name, email address, telephone/WhatsApp number, and postal or delivery address when you contact us for retail purchases, wholesale orders, or product details.
• Enquiry Details: Spice grades, quantity requirements, delivery preferences, or feedback provided in your messages.
• Technical & Browsing Data: Standard anonymous web metrics including browser type, operating system, pages viewed, and device type, used purely to maintain website performance and user experience.

3. How We Use Your Information

The information we collect is used strictly for legitimate business and customer service purposes:

• To respond promptly to your enquiries regarding our Idukki black pepper and green cardamom.
• To prepare and fulfill retail or bulk orders, provide quotes, and arrange timely courier or freight delivery.
• To communicate updates, delivery statuses, or answers to culinary and sourcing questions.
• To comply with statutory legal, tax, and regulatory requirements in India.

4. Data Sharing and Protection

We never sell, rent, lease, or trade your personal data to any third parties for advertising or commercial gains.

Your details are shared only with trusted operational partners strictly when required to fulfill your requests:

• Logistics and Courier Partners: Registered freight and postal services to deliver spice packages to your designated address.
• Legal & Regulatory Authorities: Only when required by law or in response to valid legal processes.

5. Cookies & Tracking

Our website utilizes minimal essential browser cookies to ensure fast loading times, preserve font rendering, and provide fluid interactive navigation. We do not use invasive tracking pixels or third-party behavioral advertising cookies.

6. Data Security

We implement robust technical and organizational security measures to protect your personal details against unauthorized access, loss, misuse, or alteration. All electronic communication is handled through encrypted channels and verified mail services.

7. Your Privacy Rights

You maintain full control over your personal information. At any time, you have the right to:

• Request a copy of the personal details we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request the deletion of your contact records from our inquiry database, subject to statutory record-keeping requirements.

8. Grievance Redressal & Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us directly: